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Accessing Shared Materials via SharePoint
Who this guide is for You received an invitation to a SharePoint file, folder or site. You can forward this guide without a Mesartim account. It contains no
Set Up a PIN for Windows Login
Set up or change a Windows Hello PIN 1. Open Settings → Accounts → Sign-in options → PIN (Windows Hello). 2. Choose setup or change PIN and complete the ide
How to Save Files from Outlook to SharePoint via OneDrive
Save an attachment to a shared folder This method uses the OneDrive desktop app. Sign in with your work account and confirm that you can edit the destinatio
Password Change – Microsoft 365
Change your Microsoft 365 password If you know the current password, open [My Account](https://myaccount.microsoft.com), sign in with your work account and
How to Share SharePoint Folders with External Partners
Share with an external partner 1. Open the required SharePoint folder and select Share. 2. Choose Specific people for named access and check the recipient's
Migrating Database to a New Server
Migrating Database to a New Server Agree the work in advance: application and version, data volume, acceptance owner and acceptable downtime window. The adm
Setting Up Money S3 on a Remote Server
Setting Up Money S3 on a Remote Server 1. Use the desktop or Money S3 shortcut supplied by your administrator. The connection method depends on your install
How to transfer Microsoft Authenticator to a new phone
Move your work account Keep Authenticator on your old phone until the new phone works. 1. Install Microsoft Authenticator from the official app store on th
What to Do If Money S3 Won't Start on the Server
What to Do If Money S3 Won't Start on the Server Check whether the remote desktop itself and other applications work. Record the exact Money S3 error and se
Security Policy and GDPR
Security Policy and GDPR For current information on personal-data processing, see the [Mesartim privacy policy](https://mesartim.cz/PrivacyPolicy) and docum
Getting Started with Mesartim: Complete Guide
Getting Started with Mesartim: Complete Guide Mesartim Plus helps companies administer their work IT environment: Microsoft 365, users, computers and agreed
SLA - Service Levels and Response Times
SLA - Service Levels and Response Times Your contract and plan define support hours, response targets, service availability and out-of-hours work. Response
Network Security Basics for Small Business
Network Security Basics for Small Business Use your own work account, MFA and unique passwords. Do not approve unexpected sign-in requests. Do everyday work
Fixing Slow Internet Problems
Fixing Slow Internet Problems Check whether the issue affects one computer, one service or the whole office. Record the time. If permitted, compare Wi-Fi an
Adding a New User to the Accounting Server
Adding a New User to the Accounting Server An authorised company representative must approve the request. Provide the person’s name, work address, start dat
How to Connect to the Accounting Server via RDP
How to Connect to the Accounting Server via RDP On a managed work computer, use the connection supplied by your administrator. If a VPN or gateway is requir
Fixing 'Connection Lost' Issues When Working via RDP
Fixing 'Connection Lost' Issues When Working via RDP Record the disconnection time and message. Check other websites and the required VPN connection. Where
How to Contact Mesartim Support
How to Contact Mesartim Support Contact us through the [client portal](https://support.mesartim.cz/ClientPortal) or support@mesartim.cz. Include your compan
Windows Optimization for Office Work
Windows Optimization for Office Work 1. Save your work and restart at a suitable time. 2. Open Settings → Apps → Startup. Disable only familiar optional app
Company Computer — First Setup
Company Computer — First Setup Connect the prepared work computer to power and the internet. Choose your region and keyboard. Follow company instructions: u
OneDrive is not syncing work files — what to check
When to use this guide A file is on your computer but colleagues cannot see your changes, or OneDrive shows an error. This guide covers work Microsoft 365 a
Outlook cannot send or receive email — first checks
When to use this guide For a work Microsoft 365 mailbox in new or classic Outlook for Windows. Menu names vary by language. These checks help you describe th
How to Create a Database Backup (Money S3 / Pohoda)
How to Create a Database Backup (Money S3 / Pohoda) First confirm with the administrator which databases are backed up, where copies are stored, when restor
Setting Up Helios iNuvio on a Remote Server
Setting Up Helios iNuvio on a Remote Server 1. Use the desktop or HELIOS iNuvio shortcut supplied by your administrator. The connection method depends on yo
Data Synchronization Between Devices in Box
Data Synchronization in Box One of Box's key advantages — automatic synchronization. All data is stored on the server. How It Works All users work wi
Export and Import Data in Box
Export and Import Data Export from Money S3 1. Open Money S3 2. Go to Soubor → Export 3. Select format (CSV, XML, XLS) Export from Pohoda 1. Fo
Fixing Errors When Launching Box
Box Launch Errors Error 1: Cannot Connect with Existing Credentials Contact Mesartim to generate a new password Error 2: Black Screen / Freezes on
Installing and Activating Box License
Licensing in Box License Types 1. Included license — Mesartim purchases license on your behalf 2. Own license — you provide your license, Mesart
Box Data Backup
Box Data Backup Mesartim automatically creates backups of all data on Box servers. What's Backed Up Accounting software databases User files (My Do
Setting Up Multi-User Mode in Box
Multi-User Mode in Box Box allows multiple users to work simultaneously. Adding Users 1. Create a ticket in Mesartim 2. Specify the number of new users
Server Performance Monitoring
Server Performance Monitoring First establish whether one application, one session or all users are slow. Record the time, operation and error. Task Manager
Setting Up Pohoda on a Remote Server
Setting Up Pohoda on a Remote Server 1. Use the desktop or POHODA shortcut supplied by your administrator. The connection method depends on your installatio
Updating Accounting Box to a New Version
Updating Box to New Version Mesartim performs all updates on Box servers. What Gets Updated Windows Server Accounting software (Money S3, Pohoda, H
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) Can I work on a Mac? It depends on the applications and remote-access setup. Confirm a supported client with your admin
How to Pay an Invoice for Mesartim Services
How to Pay an Invoice for Mesartim Services Use the amount, currency, due date, bank details and payment reference shown on your invoice. Issue dates and te
Setting Up a Printer for RDP Sessions
Setting Up a Printer for RDP Sessions First test printing on your local computer. In the classic Windows mstsc client, open Show Options → Local Resources a
Basic IT Terms for Non-Technical Staff
Basic IT Terms for Non-Technical Staff Microsoft 365 tenant: an organisation’s environment with users, settings and subscriptions. Intune: manag
How to Update Accounting Software on a Remote Server
How to Update Accounting Software on a Remote Server Agree the work in advance: application and version, data volume, acceptance owner and acceptable downti
Getting Started with Accounting Box
Accounting Box: Getting Started Accounting Box is Mesartim's solution for working with accounting software (Money S3, Pohoda, Helios iNuvio) without needing
How to Get an Invoice (Faktura)
How to Get an Invoice (Faktura) Use the amount, currency, due date, bank details and payment reference shown on your invoice. Issue dates and terms depend o
Deleted a SharePoint or OneDrive file — how to find it
For work Microsoft 365 accounts, SharePoint Online and OneDrive in a browser. Command names may vary. What to do 1. Avoid further changes. Do not empty
Popular Articles
Accessing Shared Materials via SharePoint
50Set Up a PIN for Windows Login
20How to Save Files from Outlook to SharePoint via OneDrive
14Password Change – Microsoft 365
14How to Share SharePoint Folders with External Partners
13Migrating Database to a New Server
11Setting Up Money S3 on a Remote Server
11