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ART. 01General06/03/2026

Security Policy and GDPR

Security Policy and GDPR For current information on personal-data processing, see the [Mesartim privacy policy](https://mesartim.cz/PrivacyPolicy) and docum

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ART. 02General06/03/2026

SLA - Service Levels and Response Times

SLA - Service Levels and Response Times Your contract and plan define support hours, response targets, service availability and out-of-hours work. Response

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ART. 03General06/03/2026

How to Contact Mesartim Support

How to Contact Mesartim Support Contact us through the [client portal](https://support.mesartim.cz/ClientPortal) or support@mesartim.cz. Include your compan

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ART. 04General06/03/2026

Getting Started with Mesartim: Complete Guide

Getting Started with Mesartim: Complete Guide Mesartim Plus helps companies administer their work IT environment: Microsoft 365, users, computers and agreed

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ART. 05General06/03/2026

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) Can I work on a Mac? It depends on the applications and remote-access setup. Confirm a supported client with your admin

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ART. 06General06/03/2026

Basic IT Terms for Non-Technical Staff

Basic IT Terms for Non-Technical Staff Microsoft 365 tenant: an organisation’s environment with users, settings and subscriptions. Intune: manag

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