Search the Knowledge Base

Category:

Found 12 articles

ART. 01IT support15/03/2026

Accessing Shared Materials via SharePoint

Who this guide is for You received an invitation to a SharePoint file, folder or site. You can forward this guide without a Mesartim account. It contains no

51 views
ART. 02IT support12/03/2026

Set Up a PIN for Windows Login

Set up or change a Windows Hello PIN 1. Open Settings → Accounts → Sign-in options → PIN (Windows Hello). 2. Choose setup or change PIN and complete the ide

20 views
ART. 03IT support15/03/2026

How to Share SharePoint Folders with External Partners

Share with an external partner 1. Open the required SharePoint folder and select Share. 2. Choose Specific people for named access and check the recipient's

16 views
ART. 04IT support13/05/2026

How to Save Files from Outlook to SharePoint via OneDrive

Save an attachment to a shared folder This method uses the OneDrive desktop app. Sign in with your work account and confirm that you can edit the destinatio

14 views
ART. 05IT support23/03/2026

How to transfer Microsoft Authenticator to a new phone

Move your work account Keep Authenticator on your old phone until the new phone works. 1. Install Microsoft Authenticator from the official app store on th

10 views
ART. 06IT support19/10/2026

Outlook cannot send or receive email — first checks

When to use this guide For a work Microsoft 365 mailbox in new or classic Outlook for Windows. Menu names vary by language. These checks help you describe th

8 views
ART. 07IT support06/03/2026

Fixing Slow Internet Problems

Fixing Slow Internet Problems Check whether the issue affects one computer, one service or the whole office. Record the time. If permitted, compare Wi-Fi an

8 views
ART. 08IT support06/03/2026

Network Security Basics for Small Business

Network Security Basics for Small Business Use your own work account, MFA and unique passwords. Do not approve unexpected sign-in requests. Do everyday work

8 views
ART. 09IT support12/03/2026

Company Computer — First Setup

Company Computer — First Setup Connect the prepared work computer to power and the internet. Choose your region and keyboard. Follow company instructions: u

8 views
ART. 10IT support06/03/2026

Windows Optimization for Office Work

Windows Optimization for Office Work 1. Save your work and restart at a suitable time. 2. Open Settings → Apps → Startup. Disable only familiar optional app

8 views
ART. 11IT support12/10/2026

OneDrive is not syncing work files — what to check

When to use this guide A file is on your computer but colleagues cannot see your changes, or OneDrive shows an error. This guide covers work Microsoft 365 a

8 views
ART. 12IT support26/10/2026

Deleted a SharePoint or OneDrive file — how to find it

For work Microsoft 365 accounts, SharePoint Online and OneDrive in a browser. Command names may vary. What to do 1. Avoid further changes. Do not empty

1 views